At Gold Nutrition, we value our customers' satisfaction and strive to provide high-quality vitamins and supplements. We understand that sometimes a refund may be necessary. Please review our refund policy outlined below:

1. Eligibility for Refund:
- Refunds will be considered for products purchased directly from Gold Nutrition's official website or physical store locations.
- Products must be returned within 30 days from the date of purchase.

2. Valid Reasons for Refund:
We will offer a refund under the following circumstances:
- The product received is damaged, defective, or has quality issues.
- The wrong product was shipped to you.
- The product has not been opened, and you have changed your mind about the purchase.

3. Non-Refundable Items:

The following items are not eligible for a refund:
- Products that have been opened, used, or partially consumed.
- Products purchased from unauthorized resellers or third-party websites.

4. Refund Process:
To request a refund, follow these steps:
a. Contact our Customer Support team via email or phone within 7 days of purchase.
b. Provide your order number, the reason for the refund, and any relevant details about the issue.
c. If the refund request is approved, you will receive further instructions on returning the product.

5. Return Shipping:

For eligible refunds due to damaged, defective, or wrong products, Gold Nutrition will cover the cost of return shipping. You will receive a prepaid shipping label to facilitate the return process.

6. Refund Method:
Refunds will be issued using the original payment method used for the purchase. Please allow up to 5 business days for the refund to reflect in your account.

7. Exchanges:
If you received a damaged or defective product and would like a replacement, please inform our Customer Support team during the refund process. We will make arrangements to exchange the product.

8. Cancellation Policy:
If you wish to cancel an order before it has been shipped, please contact Customer Support as soon as possible. Once an order has been shipped, it is subject to the standard refund policy.

We hope this refund policy assures you of our commitment to providing a positive shopping experience at Gold Nutrition. If you have any questions or concerns regarding this policy or our products, please feel free to reach out to our Customer Support team.

info@goldnutritionlb.com